Covid-19 Impact Study: Retail and Restaurant Analysis

Covid-19 Impact Study: Retail and Restaurant Analysis

83% of C-level Executives Feel that Retail and Dining will be Changed Forever

As retail and restaurant organizations continue to deal with the new realities caused by the COVID-19 pandemic, they are modifying people, process and technology to adapt to evolving consumer expectations and new guidelines and mandates for health and safety. The COVID-19 Impact Study identifies how retailers and restaurateurs were dealing with the key challenges related to the impact of the COVID-19 pandemic on their businesses.

The top priorities identified by C-level retail and restaurant executives include:

  • 86%   Employee Compensation and Safety  
  • 67%   Implementing BOPIS improvements     
  • 62%   Shifting HQ to work at home

Other key findings of the study include:

  • 83% of C-level executives feel that retail and dining will be changed forever
  • 65% of retailers and restaurant chains plan to reopen all their locations and 25% plan to open a portion of their locations
  • 56% of C-level executives feel that the pandemic will permanently change the way people shop and ant people that most consumers will move exclusively to BOPIS or BOPAC shopping
  • 59% of companies reported moderate to complete disruption of their supply chain

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