Covid-19 Impact Study: Retail and Restaurant Analysis
Covid-19 Impact Study: Retail and Restaurant Analysis
83% of C-level Executives Feel that Retail and Dining will be Changed Forever
As retail and restaurant organizations continue to deal with the new realities caused by the COVID-19 pandemic, they are modifying people, process and technology to adapt to evolving consumer expectations and new guidelines and mandates for health and safety. The COVID-19 Impact Study identifies how retailers and restaurateurs were dealing with the key challenges related to the impact of the COVID-19 pandemic on their businesses.
The top priorities identified by C-level retail and restaurant executives include:
- 86% Employee Compensation and Safety
- 67% Implementing BOPIS improvements
- 62% Shifting HQ to work at home
Other key findings of the study include:
- 83% of C-level executives feel that retail and dining will be changed forever
- 65% of retailers and restaurant chains plan to reopen all their locations and 25% plan to open a portion of their locations
- 56% of C-level executives feel that the pandemic will permanently change the way people shop and ant people that most consumers will move exclusively to BOPIS or BOPAC shopping
- 59% of companies reported moderate to complete disruption of their supply chain