5 Steps to Optimizing Retail Reverse Logistics

5 Steps to Optimizing Retail Reverse Logistics

Insights on How Retailers Can Optimize Customer Satisfaction, Maximize Profits and Minimize Store Associates’ Time

Reverse logistics is often a process that doesn’t garner a lot of time and attention from retailers. However, optimizing reverse logistics may be a missed opportunity to improve customer satisfaction and increase profits.

The current COVID-19 pandemic has accelerated online transactions and dramatically increased the volume of returns, which is causing retailers to pay more attention to reverse logistics. The increase in products purchased online and returned in the store is also creating an immediate need for better omni-channel returns processes. Leading digital retailers have embedded reverse logistics as a seamless, frictionless process for customers. Now it is time for physical stores to optimize their reverse logistics.

This white paper outlines five key steps to optimizing retailers’ reverse logistics policies and processes.

  1. Establish Customer-friendly Return Policies
  2. Design Efficient Return Processes
  3. Determine Optimal Merchandise Disposition
  4. Optimize Reverse Logistics Transportation Processes
  5. Analyze and Optimize Returns Processes

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