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CRA Resources

Why Orchestrating “People, Process and Technology” is Imperative for Transformation Projects

While many business teams embrace the mantra of “people, process and technology” as though it were a meditative chant for success, they are often not aware of the disparity between theory and reality and the challenges to achieve a harmonious orchestration of all three components.
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5 Steps to Optimizing Retail Reverse Logistics

Whitepaper Insights on How Retailers Can Optimize Customer Satisfaction, Maximize Profits and Minimize Store Associates’ Time Reverse logistics is often a process that doesn’t garner a lot of time and
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8 Steps to Turn Global Supply Chain Disruptions into a Competitive Advantage

Whitepaper Insights on How Retailers Can Adopt Key Principles to Agilely Adapt to Supply Chain Disruptions As COVID-19 spread across the world in 2020, it exposed the vulnerability of global
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FLIPPING THE SCRIPT ​TRANSFORMING THE STORE TO A STAGE

Whitepaper The Role of Stores and Restaurants is Evolving to Meet New Consumer Expectations for a Theatrical Experience. ​Despite a disastrous start to the new decade, the physical store will
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COVID-19 IMPACT STUDY – RETAIL AND RESTAURANT MARKET ANALYSIS

Whitepaper 83% of C-level Executives Feel that Retail and Dining will be Changed Forever As retail and restaurant organizations continue to deal with the new realities caused by the COVID-19
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STORE RESTART GUIDE

Whitepaper ​Retailers are eager to reopen their stores and recapture the lost sales from being closed for one to two months due to COVID-19 restrictions. As many states and local
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