Getting your associates ready to reopen stores
I would be sure to teach them how to deescalate conflict with irate customers. We are seeing a rash of angry customer moments as we start to reopen. Problems with social distancing, masks and just pent up, free flowing anger. We need to be sure to protect our associates and guests from this pandemic madness by scripting responses to situations and instructing how to identify, deescalate and respond appropriately.