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Our Expertise is

Order Management and Fulfillment

We help you select and implement the best OMS for your business.

As the percentage of sales and return transaction involving delivery, multi-sourcing of product, and real-time product and order visibility increases, the importance of an order management systems (OMS) grows exponentially more critical.  

Our Strategy & Planning Approach

Discovery
Phase

Direction
Setting

Future State Design

Transformation Planning

The CRA team has worked with leading retailers to develop order management strategies including buy online and pickup in store (BOPIS) and buy online pickup at curb (BOPAC), that align with their technology and customer experience strategy. Our retail experts help guide you through the process of defining your order management strategy addressing the key issues. We
help you architect, select and implement the best order management solution for your business.

CRA’s experienced consulting team helps retail organizations:

Strategy

Businesses often come to us with a problem within their systems, without knowing exactly how to identify, isolate and resolve it.

Strategy

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Evaluation

A selection engagement is a formal evaluation and selection of technologies and strategies that suit your needs.

Selection

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Implementation

We help you implement your new strategy, process or technology utilizing our experience in management and execution across hundreds of retail projects.

Implementation

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Related Resource

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​Despite a disastrous start to the new decade, the physical store will endure.

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