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Our Expertise is

Mobile Experience

We help you deliver a world-class mobile experience.

Mobile devices are ubiquitous in our lives; dramatically changing how we interact with each other, obtain information and shop. Having a constant, virtually unlimited amount of information at our fingertips has changed consumers’ shopping behavior and elevated our expectations for customer service.

Our Strategy & Planning Approach

Discovery
Phase

Direction
Setting

Future State Design

Transformation Planning

Consumers now use mobile devices to research products, compare prices, complete purchases online and increasingly to pay for in-store purchases. Putting mobile devices in the hands of store associates is now a necessity to keep up with the customer who has a plethora of information available at their fingertips. Associate mobile devices enhance the shopping experience through access to real-time inventory and customer data and the ability to service customers and process transactions anywhere in the store.

From the backend to the front, our team specializes in all things mobile. We help you deliver the world-class mobile experience your customers expect.

CRA’s experienced consulting team helps retail and restaurant organizations:

Strategy

Businesses often come to us with a problem within their systems, without knowing exactly how to identify, isolate and resolve it.

Strategy

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Evaluation

A selection engagement is a formal evaluation and selection of technologies and strategies that suit your needs.

Selection

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Implementation

We help you implement your new strategy, process or technology utilizing our experience in management and execution across hundreds of retail projects.

Implementation

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Related Resource

FLIPPING THE SCRIPT

​Despite a disastrous start to the new decade, the physical store will endure.

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