Do retailers need a chief health officer?
RetailWire – 06/15/20
Retailers and restaurants should consider creating a c-level position focused on public health to address pandemic-related concerns, according to a new study. “Customer experience and employee satisfaction are more dependent on enhanced protection protocols than ever before,” wrote Cambridge Retail Advisors, a new consultancy created by former members of Boston Retail Partners (BRP), in the study. “New C-level leadership, a chief health officer, is needed to establish a vision for chainwide public health and to ensure store level initiatives are executed timely and effectively.”
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