PRESS RELEASE: Why Orchestrating People, Process and Technology is Imperative for Transformation Projects, authored by the Cambridge Retail Advisors team offers insight on how to make transformation projects more successful.Continue reading
While many business teams embrace the mantra of “people, process and technology” as though it were a meditative chant for success, they are often not aware of the disparity between theory and reality and the challenges to achieve a harmonious orchestration of all three components.Continue reading
5 Steps to Optimizing Retail Reverse Logistics
Insights on How Retailers Can Optimize Customer Satisfaction, Maximize Profits and Minimize Store Associates’ Time
Reverse logistics is often a process that doesn’t garner a lot of time and attention from retailers. However, optimizing reverse logistics may be a missed opportunity to improve customer satisfaction and increase profits.
The current COVID-19 pandemic has accelerated online transactions and dramatically increased the volume of returns, which is causing retailers to pay more attention to reverse logistics. The increase in products purchased online and returned in the store is also creating an immediate need for better omni-channel returns processes. Leading digital retailers have embedded reverse logistics as a seamless, frictionless process for customers. Now it is time for physical stores to optimize their reverse logistics.
This white paper outlines five key steps to optimizing retailers’ reverse logistics policies and processes.
- Establish Customer-friendly Return Policies
- Design Efficient Return Processes
- Determine Optimal Merchandise Disposition
- Optimize Reverse Logistics Transportation Processes
- Analyze and Optimize Returns Processes
Download the 5 Steps to Optimizing Retail Reverse Logistics white paper to apply these principles to your returns processes.
8 Steps to Turn Global Supply Chain Disruptions into a Competitive Advantage
Insights on How Retailers Can Adopt Key Principles to Agilely Adapt to Supply Chain Disruptions
As COVID-19 spread across the world in 2020, it exposed the vulnerability of global supply chains. Globalization has allowed retailers to reduce supply chain costs and innovate through international sourcing, however, long and complex global supply chains bring significant risks when there are global disruptions.
Today, more than ever before, it is vital that retailers adopt an agile approach to combat disruption to their global supply chains. It is imperative to have the right organization, processes, and systems in place to continuously review and adjust the flow of goods from supplier to customer. With an agile supply chain approach, retailers can rapidly and cost effectively adapt to global disruption to maintain, or even enhance, service to customers.
The 8 Steps to Turn Global Supply Chain Disruptions into a Competitive Advantage white paper outlines the ways retailers can take to turn global supply chain disruptions into a competitive advantage.
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“Ken Morris is a retail industry thought leader and we are delighted to have his leadership on our team,” said Marty Whitmore, managing partner at CRA. “Ken’s retail expertise and leadership were instrumental in the success of Boston Retail Partners and CRA will benefit from his proven consulting model and project methodologies. We look forward to building the CRA team and improving the success of retail and restaurant organizations, especially during this challenging time.”
“I am excited to join the CRA team to continue the momentum they have established in the past nine months,” said Ken Morris, managing partner at CRA. “Leveraging CRA’s best practices for strategy, selection, and implementation projects, I look forward to seeing the success our clients achieve. I am passionate about making our clients’ success our mission.”
Prior to joining CRA, Ken was co-founder and principal at Boston Retail Partners (BRP) where his leadership rapidly scaled the team to help hundreds of retailers optimize their IT and operations. BRP was acquired by EarthLink in 2016, which was later acquired by Windstream in 2017. Previously, he was CEO and President of LakeWest Group and founder of CFT Consulting and CFT Systems, a retail software company. Earlier in his career, he held retail information technology executive positions at Lord & Taylor, Filene’s (Macy’s), Talbots, Stop & Shop Supermarket Company, and Sears. His experience is with strategy, selection development and deployment of retail management systems and processes.