WBZ4 CBS Boston – With many customers unwilling to buy gifts in-person because of the pandemic, Black Friday will look much different in stores this year. WBZ-TV’s Kristina Rex reports. See insights from Ken Morris, principal at Cambridge Retail Advisors.
Business Insider – This year, fulfillment has moved front and center for retail success, as consumers remain wary of lingering in stores and ecommerce is predicted to soar over 35% compared to last year. And the most essential, yet challenging, element of fulfillment is the “final mile” — completing the last leg of the trip, from the distribution point to the customer’s doorstep. See insights from Ken Morris, managing partner at Cambridge Retail Advisors.
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